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The moment an Airbus Helicopters rotorcraft is delivered, one of the company’s primary missions begins: providing the customer with the necessary support and services to carry out their operations as efficiently, safely and cost-effectively as possible. Airbus Helicopters in the UK’s first-in-class team of Logistics, Maintenance and Training experts ensure that customers benefit from the highest levels of availability and the widest range of capability, maximising the use of their rotary wing assets.


HCare is Airbus Helicopters’ global Customer Support programme providing round the clock service to help customers accomplish missions through material management, maintenance and upgrades, technical support, training and connected services, HCare ensures that each flight is a success and performed with the highest levels of safety.

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Airbus Helicopters' Keycopter customer portal eases customers’ daily operations and allows them to focus on what really matters: their business. Keycopter is an innovative online platform for accessing technical publications, placing orders and quotations, managing fleet data as well as warranty claims, and receiving quick responses to support and services questions.

Airbus’ main interactive and customised e-services include:

  • eOrdering for spares: customers place and track their spare parts orders and quotations, receive availability dates and prices in real time, complete their shopping cart from an Excel file or the IPC catalogue, and check the progress of their deliveries.

  • eOrdering for upgrades: customers have access to Airbus Helicopters’ standard upgrades catalogue for service bulletins or supplemental type certificates (SB/STC). Easy to use with advanced sorting options and a useful integrated and automated technical filtering assistant, customers can order upgrade kits filtered according to the “as delivered” configuration of their aircraft.

  • eRequests: customers can get immediate responses from Airbus Helicopters experts on any support or service-related question, including on technical requests.

  • eWarranty claims: customers are able to send warranty claims in real time to the relevant Airbus department and monitor their status throughout the claim procedure, thereby reducing processing times.

  • eTechpub: through this feature, customers have access to the complete range of up-to-date Airbus technical documentation, either through O.R.I.O.N. (Airbus’ interactive online viewer) or in PDF format.

  • FlyScan: customers can monitor and track health and usage for helicopters with an onboard health and usage monitoring system (HUMS).

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Material Management

Material Management at Airbus Helicopters in the UK is a key element helping to ensure that customers are maximising flight revenues, preserving public safety and saving lives. A 24/7 service allows customers to benefit from dedicated logistics warehouses located at Oxford and Aberdeen airports. On-site technical support helps deliver spares and material managmeent services, minimising aircraft down-time and maximising aircraft availability.

Today, the company’s e-Spares programme…

The Material Management support team is closely integrated with our Sales, Marketing and Maintenance teams, ensuring that you enjoy a seamless transition from the acquisition of your helicopter through to-years of hassle-free flying. We are always here to help you, and hope to make the operation of your Airbus Helicopters product as simple and reliable as flying it.



Airbus Helicopters is the design authority on the largest turbine helicopter fleets in the UK. At the company’s UK headquarters at Oxford Airport, customers benefit from a premium maintenance service across the entire life cycle of their aircraft.

Airbus Helicopters Maintenance services provide customers with a cost efficient maintenance solution which, at a fixed hourly rate, embeds global continued airworthiness certifications management (EASA, CAA, FAA). High aircraft availability and low down-time is the result of the team’s approach to providing customers benefit from a one stop shop maintenance solution.

The Northern Maintenance Base in Hawarden, the company’s Customer Fleet Centre at Aberdeen airport and the field engineering support coverage for England and Wales complement the 24/7 immediate support for Airbus Helicopters aircraft in the UK and Ireland, either through on-site or aircraft on the ground support, helping to minimise helicopter downtimes.

Personal Maintenance Customer support managers and an experienced team of planners book in scheduled maintenance to ensure minimal disruption and timely return to service of the aircraft.


Part-M Airworthiness Management Services

  • Fleet Management

  • Technical Records Management

  • Aircraft Maintenance Programme

  • Aircraft Maintenance Tracking

  • Safety Data Review

  • Airworthiness Reviews

  • Secure Record Storage

  • Technical Publication

  • Airworthiness Publications

  • Maintenance Publications

  • Procurement manuals (parts and tools catalogue)


With over 900 course places delivered during 2014 and close to 3000 hours of simulator flights, Airbus Helicopters in the UK is the gateway to all training requirements for Airbus Helicopters type aircraft.

The company’s dedicated training facility in Oxford offers customers a range of courses both for technical and pilot training. These include certification for technicians and engineers and the company is proud to be the only organisation in the UK to hold a Part 147 approved Airbus Helicopters B2 (avionics) course.

Pilot training is available for military and civilian customers, with courses ranging across the majority of Airbus Helicopters aircraft.


Airbus Helicopters in the UK is also home to one of only six H225 simulators available worldwide. Located at the company’s Customer Fleet Centre in Aberdeen, the advanced simulator provides a full flight experience through its full scale replica cockpit equipped with specific flight controls, eight full HD projectors and Forward Looking Infrared and Night Vision Goggle-compatible settings.

The flight experience, developed directly by Airbus Helicopters as the Design Authority, is unmatched in realism and accuracy of response, guaranteeing the most representative synthetic environment and the latest aircraft configuration.

Training Courses


Approved EASA Part 147:
  • B1 (airframe and engines)
  • B2 (avionics)
  • Human Factors
  • Annual Continuation Training
  • EASA Part 66


EASA Approved Training Organisation:
  • H120
  • H125
  • H130
  • H135
  • H145
  • H225 simulator flight training

The Simulator creates a realistic experience through the full floor 3 axis vibration platform and its motion system of 6 degrees of freedom, which uses 6 electro pneumatic actuators with a 36 inch stroke.

Warranted with an on-site Technical Support from the manufacturer and boasting an Advanced Debriefing Station which replays the training session for improved learning, the Aberdeen-based H225 simulator is supporting the needs of more than 30 customers from over 10 different countries.